Frequently Asked Questions

Fragrances

No. Synced Scents creates original fragrances inspired by well-known scent profiles. We are not selling the original designer or niche perfumes themselves. Any brand names mentioned are used strictly for comparison so customers can better understand the fragrance direction.

Synced Scents is not affiliated with, endorsed by, or connected to any designer brands or their manufacturers. All trademarks remain the property of their respective owners, and any references are made in accordance with comparative advertising guidelines.

Our fragrances are made in Extrait de Parfum concentration for a richer and more intense wear. For comparison, fragrance concentrations are commonly categorized as follows:

After shave: 1-3% Aromatic Compounds
Eau de Cologne: 2-6% Aromatic Compounds
Eau de Toilette: 5-15% Aromatic Compounds
Eau de Parfum: 10-20% Aromatic Compounds
Extrait De Parfum: 30-40% Aromatic Compounds

Some of our fragrances may contain 50% or more aromatic compounds.

Because our fragrances are made at high concentration, they are designed to offer strong longevity. Wear time can vary based on skin chemistry, weather, and application, but many customers experience all-day performance, with some scents lasting 12 hours or longer.

  • Spray onto pulse points such as the neck and collarbone.
  • Apply right after a shower for better wear.
  • Lightly mist clothing if desired.
  • Add a small spray to the wrists without rubbing too aggressively.

We currently offer our fragrances in 50ml glass spray bottles. It is a practical size that works well for daily use and is easy to keep in your bag, car, vanity, or travel setup.

Yes. We use high-quality fragrance ingredients selected with skin safety in mind. Where appropriate, we use natural materials, and in other cases we use safe synthetic aroma molecules when they perform better, are gentler on skin, or help avoid animal-derived ingredients.

Orders and Shipping

If you need to cancel an order, please email us at support@syncedscents.com as quickly as possible. Be sure to include your order number so our team can help before the order is processed.

Yes, if your order has not been processed yet. Email us at support@syncedscents.com with your order number, the item you would like removed, and the item you would like instead. We will do our best to update it in time.

If you notice an address mistake, contact us at support@syncedscents.com right away with your order number and the correct shipping address. We will do our best to update it before your package ships.

Most orders are processed within 2 - 4 business days. Once your package is prepared, you will receive a tracking link by email.
Domestic shipping: Standard delivery usually takes 3 - 10 business days.
International shipping: Delivery times vary by destination, but many orders arrive within 2 - 3 weeks.

At the moment, we ship to the United States and Canada. We hope to expand to additional countries in the future as Synced Scents continues to grow.

Tracking links can take up to 24 hours to begin updating after your order ships. Carriers need time to scan the package into their system before movement appears online.

In rare cases, an order may be cancelled if our system detects possible fraud or an issue with verification. These checks are in place to protect both our customers and our store. If your order is cancelled, we will contact you by email with more information.

Returns and Exchanges

To begin a return or exchange, email us at support@syncedscents.com with your order number and the item or items you would like to return.

We accept returns and exchanges within 30 days of delivery. To qualify, products must be unused, in the same condition received, and in their original packaging. Proof of purchase is required.

Once your return arrives and is inspected, we will email you to confirm receipt and let you know whether your refund has been approved. Approved refunds are sent back to the original payment method and may take 3 - 7 business days to appear, depending on your bank or card provider.

If you have not received your refund yet, first review your bank account and then contact your credit card provider, as posting times can vary. If you still need help after that, please reach out to support@syncedscents.com.

Customers are responsible for return shipping costs unless otherwise stated. Original shipping charges are non-refundable. If you are returning an item valued over $75, we recommend using a tracked and insured shipping method, as we cannot guarantee receipt of returned packages.

We pack every order carefully, but damage during transit can occasionally happen. If your order arrives damaged, please contact us at support@syncedscents.com and include the following:

- Photos of the packaging and damaged item
- The quantity affected
- Your order number

Once we review the information, our team will help arrange a replacement as quickly as possible.

Still need help?

Your experience with Synced Scents matters to us. If you did not find the answer you were looking for, feel free to reach out to our customer support team and we will be happy to assist you.

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